Résumé

HP Inc.

Senior Design Manager, HP Instant Services

2021 – Present

Lead the design team responsible for HP Instant Services, HP’s subscription services for ink, toner, and paper — one of HP’s highest-growth businesses, serving millions of subscribers worldwide.

• Build and manage a team of designers, establishing team culture, processes, and design standards
• Guide the design of the full customer lifecycle, from enrollment and onboarding through account management and retention, across web, mobile, and printer touchpoints
• Partner closely with product management, engineering, marketing, and data teams to align design work to business priorities and user needs
• Led the Vancouver Design Studio, a 20-person studio within HP’s Global Experience Design Group, including planning and executing the move into a purpose-built space with a redesigned UX research lab and reconfigurable test environments

Ecosystem Design Lead

Aug 2019 – Dec 2021

Led design for next-generation print ecosystem experiences, with a focus on SMB customer setup flows and connected device integration across HP’s emerging product portfolio.

Out of Box Experience UX Lead

Jun 2017 – Aug 2019

Led UX design for the out-of-box setup experience across HP’s home and small office printer lineup — including OfficeJet Pro, inkjet, and laser models — spanning hardware, mobile, and web touchpoints, reducing setup time from approximately one hour to under five minutes across multiple product lines.

Lexmark International, Inc.

Software UxD Team Lead

August 2013 – 2021

Led a highly collaborative team of interaction designers and usability professionals in the design of mobile, web, and desktop applications for enterprise customers worldwide.

• Managed design work across multiple concurrent projects using a kanban-based process visible to designers, managers, and development teams
• Ran weekly design critique sessions and provided design guidance to grow individual designers’ skills
• Responsible for hiring, interviewing, and training new team members
• Delivered workflows, wireframes, and prototypes to global development teams
• Performed usability tests and heuristic evaluations throughout the design and development lifecycle
• Designed a new Experience Design studio featuring a large collaboration room with display walls and floor-to-ceiling writable surfaces, quiet focus rooms, and team amenity spaces that strengthened recruitment and internal design credibility

Senior Interaction Designer

September 2009 – August 2013

Designed user interfaces for multifunction printers: text-only displays, 2.4″ color GUIs, 4.3″ and larger touchscreen UIs, and printer web interfaces. Worked in multiple agile scrum teams to quickly design, prototype, implement, and test new user interfaces.

• Coordinated with stakeholders to determine functional requirements
• Documented UI designs in formal specifications
• Mentored and trained new team members

Firmware Project Engineer

March 2005 – September 2009

Served as project manager for consumer-class printer firmware, building schedules, coordinating developers and testers, and working closely with management to ensure successful delivery.

• Collaborated with an outside design firm and internal usability experts to create new printer UIs annually
• Created functional specifications defining user interface and functionality for each printer model
• Participated in usability testing and field research
• Filed patent disclosures for multiple inventions

Analysts International Corporation (AIC)

Software Project Manager

July 2004 – March 2005

Managed delivery of Lexmark’s photo applications and Linux SDKs. Coordinated development teams in the US, Philippines, and India.

Analysts International Corporation (AIC)

Component Test Engineer

May 2002 – July 2004

Designed and developed automated tools to test the host-based printing component of Lexmark’s printer drivers.